Zomato Recruitment 2024

At Zomato, we're on a mission to ensure that nobody has a bad meal. As a Customer Service Executive, you will play a crucial role in upholding our commitment to providing exceptional service and support to our users and restaurant partners. Join our dynamic and diverse team, where innovation and passion for food unite to create a unique and rewarding work environment.

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Responsibilities:

1. • Customer Engagement:
     • Respond to customer inquiries and concerns promptly and professionally through various channels, including email, chat, and phone.
     • Proactively address customer issues, providing accurate information, and ensuring swift resolution to maintain a positive customer experience.
     • Collaborate with cross-functional teams to communicate customer feedback and contribute to ongoing improvements in our services.
   • Order Management:
     • Efficiently handle order-related queries, modifications, and cancellations, ensuring a seamless ordering process for customers.
     • Work closely with delivery partners and restaurants to resolve order discrepancies and streamline operations.
     • Monitor and manage order fulfillment, tracking, and delivery timelines to meet customer expectations.

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Skills:

1. Communication Skills:
   • Excellent written and verbal communication skills with a customer-centric approach.
   • Ability to convey complex information in a clear and concise manner.
   • Active listening skills to understand and address customer needs effectively.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to resolve customer issues creatively.
   • Ability to think on your feet and make decisions in a fast-paced environment.
   • Demonstrate a proactive approach to identifying potential challenges and providing solutions.
3. Team Collaboration:
   • Work collaboratively with internal teams and external partners to achieve common goals.
   • Foster a positive and inclusive team culture through effective communication and support.