Zomato Recruitment 2023

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Service Trainee at Zomato and embark on a rewarding journey where your dedication and enthusiasm will play a pivotal role in creating positive experiences for our valued customers.

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Responsibilities:

1. Customer Engagement:
   • Interact with customers via multiple channels, including phone, email, and chat, providing prompt and courteous assistance.
   • Address customer inquiries, concerns, and feedback with empathy and a commitment to resolution, ensuring a positive customer experience.
2. Order Management:
   • Effectively manage and process customer orders, ensuring accuracy and timeliness in collaboration with other departments.
   • Troubleshoot and resolve order-related issues, working closely with the operations team to guarantee seamless order fulfillment.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills with a keen ability to convey information clearly and concisely.
   • Active listening skills to understand customer needs and provide tailored solutions.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer concerns and find effective resolutions.
   • Ability to think on your feet and make quick, informed decisions to ensure customer satisfaction.