Zomato Recruitment 2023

At Zomato, we believe in connecting people with food, and we're on a mission to ensure that no craving goes unanswered. As a global leader in the food delivery and restaurant discovery space, we're looking for a passionate and dedicated individual to join our team as a Customer Service Supervisor. If you're enthusiastic about customer satisfaction, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!

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Responsibilities:

1. Team Leadership:
   • Lead and motivate a team of customer service representatives to deliver exceptional support to Zomato users.
   • Foster a positive and collaborative team culture, encouraging open communication and continuous improvement.
   • Conduct regular performance reviews, provide constructive feedback, and identify opportunities for skill development.
2. Customer Satisfaction:
   • Oversee and optimize customer service processes to ensure timely and effective resolution of customer inquiries, concerns, and feedback.
   • Monitor customer service metrics and KPIs, identifying trends and implementing improvements to enhance overall customer satisfaction.

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Skills:

1. Leadership:
   • Proven experience in a supervisory or leadership role, with the ability to inspire and guide a team.
   • Strong decision-making skills and the ability to handle challenging situations with tact and professionalism.
   • Excellent communication skills, both written and verbal.
2. Customer Focus:
   • A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.
   • Strong problem-solving skills and the ability to empathize with customers to understand their needs.
   • Ability to work well under pressure and handle escalated customer issues with poise.