Zomato Recruitment 2023

At Zomato, we believe in connecting people with delightful food experiences. As a global platform, we are passionate about creating a seamless and enjoyable dining journey for our users. Join our dynamic team and be part of a vibrant community that values innovation, collaboration, and a shared love for food.

Zomato Jobs near me

Responsibilities:

1. Customer Engagement:
   • Engage with customers through various channels, including phone, email, and chat, to provide exceptional support and resolve queries.
   • Proactively identify and address customer concerns, ensuring a positive and satisfying experience with our platform.
   • Collaborate with cross-functional teams to streamline communication channels and improve overall customer satisfaction.
2. Issue Resolution:
   • Investigate and troubleshoot customer issues, demonstrating a deep understanding of our products and services.
   • Escalate complex problems to the appropriate teams while maintaining ownership of the customer's concern until resolution.

Zomato Jobs Near Me

Skills:

1. Communication:
   • Exceptional written and verbal communication skills.
   • Ability to convey complex information in a clear and concise manner.
   • Empathetic and patient communication style.
2. Problem-Solving:
   • Strong analytical and problem-solving skills.
   • Proactive approach to identifying and addressing issues.
   • Ability to think on your feet and adapt to changing situations.
3. Customer Focus:
   • Passion for providing outstanding customer service.
   • Ability to understand and anticipate customer needs.