Zomato Recruitment 2023

At Zomato, we believe in bringing joy to the dining experience. As a global platform connecting food enthusiasts with the best restaurants, we're on a mission to redefine how people discover and enjoy food. Our team is passionate, diverse, and committed to creating a world where good food is just a click away. If you're ready to embark on a journey of flavor and innovation, join us in our quest to make dining delightful.

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Responsibilities:

1. • Customer Engagement:
     • Interact with customers through multiple channels, including chat, email, and phone, to address inquiries, provide assistance, and ensure a seamless dining experience.
     • Proactively engage with customers to gather feedback, identify areas for improvement, and relay insights to the broader team for continuous enhancement of our services.
   • Issue Resolution:
     • Troubleshoot and resolve customer issues promptly and effectively, demonstrating a high level of empathy and understanding.
     • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring customer satisfaction and fostering a positive relationship with our user base.
   • Product Knowledge and Training:
     • Stay abreast of updates and enhancements to the Zomato platform to provide accurate and up-to-date information to customers.

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Skills:

1. Communication:
   • Exceptional verbal and written communication skills with the ability to articulate information clearly and concisely.
   • Active listening skills to understand customer needs and concerns, fostering positive communication.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
   • Ability to think on your feet and make informed decisions in fast-paced and dynamic customer service environments.
3. Team Collaboration:
   • Collaborative mindset with the ability to work seamlessly with cross-functional teams, contributing to a positive and supportive work culture.
   • Openness to feedback and a willingness to adapt and learn in a constantly evolving industry.