Zomato Recruitment 2023

At Zomato, we're on a mission to ensure that no craving goes unanswered. Our platform connects millions of food lovers with their favorite restaurants, creating delightful dining experiences. As a Customer Service Manager, you'll play a pivotal role in maintaining the highest standards of customer satisfaction and service excellence.

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Responsibilities:

1. Customer-Centric Leadership:
   • Lead a dynamic customer service team to deliver exceptional support to our users, ensuring their needs are met with empathy and efficiency.
   • Foster a customer-centric culture by setting clear expectations, providing ongoing training, and promoting a positive work environment that values customer satisfaction.
2. Issue Resolution and Continuous Improvement:
   • Oversee the resolution of customer inquiries, concerns, and complaints, ensuring swift and effective solutions.
   • Analyze customer feedback and collaborate with cross-functional teams to identify trends and areas for improvement, driving initiatives to enhance the overall customer experience.

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Skills:

1. Exceptional Communication:
   • Strong verbal and written communication skills to convey information clearly and professionally, both internally and externally.
   • Ability to tailor communication styles to different audiences, including customers, team members, and stakeholders.
2. Problem-Solving Aptitude:
   • Proven ability to analyze complex issues, think critically, and develop effective solutions in a fast-paced environment.
   • Demonstrated skill in making quick and sound decisions to resolve customer issues and improve operational processes.