Zomato Recruitment 2023

Zomato is looking for a passionate and customer-oriented Customer Relationship Executive (CRE) to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Zomato customers, from the moment they place their order to the moment they receive their food.

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Responsibilities:

• Build and maintain strong relationships with Zomato customers
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement
• Promote Zomato products and services to customers
• Provide support to Zomato's restaurant partners

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Skills & Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer relationship management (CRM) software
• Knowledge of Zomato products and services (a plus)

Qualifications

• Bachelor's degree in business administration, marketing, or a related field (preferred)
• 1+ year of experience in customer service (preferred)