Zomato Recruitment 2023

Zomato is looking for a passionate and customer-oriented Customer Care Agent to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for handling customer inquiries and complaints, providing product support, and ensuring that customers have a positive experience with Zomato.

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Responsibilities:

• Handle customer inquiries and complaints over the phone, email, and chat
• Provide product support and information to customers
• Resolve customer issues and concerns in a timely and efficient manner
• Escalate complex issues to the appropriate level of support
• Collect and document customer feedback
• Maintain a positive and helpful attitude towards customers

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Skills & Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer support software
• Knowledge of Zomato products and services (a plus)

Qualifications

• High school diploma or equivalent
• Fresher

Experience

• Not required, but preferred