Zomato New Recruitment

We are looking for a proactive and dedicated Customer Success Manager to be a part of our team. In this role, you will be the primary point of contact for our customers, helping them realize the full value of our services and ensuring their success.

Zomato Careers

Responsibilities:

Customer Relationship Management: Build and maintain strong relationships with customers, understand their needs, and ensure their success with our services.
Onboarding and Training: Guide new customers through the onboarding process and provide training on how to use our services effectively.
Feedback and Improvement: Collect customer feedback and work with internal teams to improve our services based on this feedback.

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Skills:

Communication Skills: Excellent written and verbal communication skills are essential. You will be interacting with customers on a daily basis, so the ability to communicate effectively is crucial.
Problem-Solving Skills: Strong problem-solving skills to address customer issues and find effective solutions.
Customer Service Skills: Exceptional customer service skills and a passion for providing a positive customer experience.

Tags

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