VI Recruitment 2023

VI is looking for a passionate and knowledgeable Help Desk Technician to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-level technical support to VI's employees and customers, resolving their IT issues and concerns, and helping them to get the most out of our IT systems and resources.

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Responsibilities

• Provide first-level technical support to VI's employees and customers over the phone, email, and chat
• Troubleshoot and resolve IT issues and concerns
• Provide information and advice on VI's IT systems and resources
• Document and track IT issues
• Escalate complex IT issues to the appropriate level of support

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Skills and Experience

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and IT support software
• Knowledge of VI's IT systems and resources

Qualifications

• • • High school diploma or equivalent
    • Fresher