VI Recruitment 2023

The Help Desk Technician (Fresher) is responsible for providing technical support to VI customers and employees. This includes tasks such as troubleshooting computer problems, answering technical questions, and providing guidance on how to use VI's products and services. This is an entry-level position that offers the opportunity to learn about IT support principles and practices and gain experience in a leading Indian telecommunications company.

VI

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• Provide technical support to VI customers and employees via phone, email, and chat
• Troubleshoot computer problems and provide guidance on how to resolve them
• Answer technical questions about VI's products and services
• Document and track customer and employee support tickets
• Escalate complex issues to more experienced technicians

VI

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Skill

• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to learn quickly and adapt to new technologies