VI Recruitment 2023

The Customer Success Associate (Fresher) is responsible for helping VI's customers achieve their desired outcomes with VI's products and services. This includes tasks such as onboarding new customers, providing technical support, and troubleshooting customer issues. This is an entry-level position that offers the opportunity to learn about customer success and gain experience in a leading Indian telecommunications company.

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• Onboard new customers and help them get started with VI's products and services
• Provide technical support to customers and troubleshoot customer issues
• Escalate complex customer issues to the appropriate team
• Collect and analyze customer feedback to identify areas for improvement
• Build and maintain relationships with customers

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Skills:

• Strong customer service and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other customer success software
• Ability to learn quickly and adapt to new challenges

Qualifications:

• High school diploma or equivalent
• Strong academic performance
• Demonstrated interest in customer success