VI Recruitment 2023

The Customer Care Associate (Fresher) is responsible for helping VI's customers achieve their desired outcomes with VI's products and services.

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Responsibilities

• Provide excellent customer service to our customers via phone, email, and chat.
• Answer customer questions and resolve their issues in a timely and efficient manner.
• Upsell and cross-sell products and services to customers.
• Document customer interactions and escalate complex issues to the appropriate team.

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Skills

• Excellent customer service skills, including active listening, empathy, and problem-solving.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and systems.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.