VI Recruitment 2023

Vodafone Idea (VI) is looking for a Customer Care Agent to join our growing team and help us provide excellent customer service to our customers. The ideal candidate will have strong customer service skills and experience in resolving customer issues. They should also be able to communicate effectively and provide support to customers over the phone, email, and social media.

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Responsibilities

• Respond to customer inquiries and complaints over the phone, email, and social media
• Resolve customer issues quickly and efficiently
• Provide accurate and up-to-date information about VI products and services
• Build and maintain relationships with customers
• Escalate complex issues to the Customer Care Manager

VI Career

• Skills and Experience

  • High school diploma or equivalent
  • 1+ years of experience in a customer service role
  • Strong customer service skills
  • Ability to communicate effectively in writing and verbally
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite