VI Recruitment 2024

As a Customer Care Agent, you will be the first point of contact for our customers, providing timely and accurate assistance to address their inquiries and concerns. Your primary responsibility will be to ensure customer satisfaction by delivering friendly, professional, and empathetic support via various communication channels.

VI Careers

Responsibilities:

Respond promptly to customer inquiries via phone, email, and live chat in a courteous and professional manner.
Identify and assess customers' needs to achieve resolution on the first contact whenever possible.
Provide accurate information regarding products/services, pricing, and policies to assist customers effectively.
Handle and resolve customer complaints and escalate complex issues to the appropriate department if necessary.

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Skills:

Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport and trust with customers.
Exceptional problem-solving abilities and a keen attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.

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