VI Recruitment 2024

We are looking for a customer service-oriented Help Desk Worker to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

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Responsibilities:

Customer Support: Provide first level contact and convey resolutions to customer issues.
Ticket Management: Properly escalate unresolved queries to the next level of support.
Documentation: Track, route and redirect problems to correct resources.

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Skills:

Communication Skills: Excellent communication skills and patience when handling customer queries.
Technical Skills: Good understanding of computer systems, mobile devices and other tech products.
Problem-Solving Skills: Ability to diagnose and resolve basic technical issues.

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