VI Recruitment 2024

We are looking for a competent Help Desk to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

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Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.

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Qualifications:

Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.

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