VI Recruitment 2024

We are seeking a customer service-oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. As the first point of contact, you will play a critical role in solving basic technical problems and ensuring customer satisfaction. Your goal is to maintain the highest standards set forth by the company.

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Responsibilities:

Provide first-level contact for customers seeking technical assistance via phone, email, or in-person.
Convey resolutions to customer issues promptly and professionally.
Properly escalate unresolved queries to the next level of support when necessary.
Track, route, and redirect problems to the correct resources.
Update customer data and generate activity reports.
Walk customers through problem-solving processes and ensure follow-up.

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Skills:

Proven working experience in providing Help Desk support.
Proficiency in English.
Working knowledge of help desk software, databases, and remote control tools.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking abilities.
Customer service orientation.
Bachelor’s degree in Information Technology, Computer Science, or equivalent.

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