Tata Motors Recruitment 2023

Join the dynamic team at Tata Motors, a global leader in the automotive industry, and take on the role of Customer Service Supervisor. As a key player in our customer-centric approach, you will be responsible for ensuring the highest standards of service and satisfaction for our valued customers.

Tata Motors Career

Responsibilities:

• 1. Customer Engagement and Issue Resolution:
     • Proactively engage with customers to understand their needs and concerns.
     • Address customer inquiries, issues, and complaints in a timely and effective manner, ensuring resolution that exceeds customer expectations.
     • Collaborate with cross-functional teams to implement solutions that enhance the overall customer experience.
  2. Team Leadership and Development:
     • Lead and inspire a dedicated team of customer service representatives, fostering a positive and collaborative work environment.
     • Conduct regular coaching and training sessions to enhance the team's product knowledge and service skills.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills.
   • Ability to articulate complex information in a clear and concise manner.
   • Active listening skills to understand and address customer needs effectively.
2. Sales Acumen:
   • Proven track record in sales, with a strong understanding of sales processes and techniques.
   • Ability to negotiate and close deals, with a focus on achieving and exceeding sales targets.
   • Comfortable working in a fast-paced, target-driven environment.