Swiggy Recruitment 2023

In this role, you will be the first point of contact for our customers, helping them with everything from placing orders to tracking their deliveries to resolving any issues they may have. You will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should also be strong at problem-solving and analysis.

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Responsibilities:

• Be the first point of contact for customers, resolving their queries and issues promptly and efficiently.
• Provide excellent customer service by understanding customer needs, providing solutions, and striving for customer delight.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.

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Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Proficiency in using customer support software and tools.
• Experience in the food and beverage industry is a plus.