Swiggy Recruitment 2024

As a Customer Service Representative at Swiggy, you will be the first point of contact for our customers. You will be responsible for providing excellent customer service, resolving customer queries, and maintaining customer satisfaction.

Swiggy Careers

Responsibilities:

Customer Service: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Customer Satisfaction: Maintain customer satisfaction by providing problem-solving resources and managing customers’ expectations.
Record Keeping: Keep records of customer interactions, process customer accounts, and file documents.
Team Collaboration: Collaborate with the team to improve customer service and product knowledge.

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Skills:

Communication Skills: Excellent written and verbal communication skills.
Problem-Solving Skills: Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Interpersonal Skills: Ability to build and maintain relationships with customers.
Organizational Skills: Ability to manage multiple tasks and deadlines.

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