Swiggy Recruitment 2024

We are seeking a dedicated and detail-oriented Customer Success Associate to join our team. You will be responsible for ensuring that our customers have a positive experience with our services, from onboarding to customer support.

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Responsibilities:

1. Onboard new customers, ensuring they understand how to use Swiggy’s services.
2. Maintain relationships with customers, understanding their needs and ensuring they get maximum value from our services.
3. Handle customer inquiries and resolve them promptly and professionally.
4. Collect customer feedback and work with the product team to improve our services.

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Skills:

1. Proven experience in a customer success role.
2. Excellent communication skills with a customer service orientation.
3. Strong problem-solving abilities.
4. Proficiency in MS Office and customer service software.

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