Swiggy Recruitment 2024

As a Customer Service Representative at Swiggy, you will be responsible for handling customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.

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Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat.
• Issue Resolution: Resolve customer complaints or issues in a timely and satisfactory manner.
• Order Management: Assist customers with placing orders, refunds, or exchanges.
• Feedback Collection: Collect customer feedback and work with teams to improve services.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Problem-solving skills and attention to detail.

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