Snapdeal Recruitment 2024

As a Customer Officer at Snapdeal, you will be responsible for providing excellent customer service, resolving customer issues, and maintaining high customer satisfaction.

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Responsibilities:

• Customer Service: Respond to customer inquiries via phone, email, and chat.
• Problem Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Customer Satisfaction: Maintain customer records by updating account information and ensure high customer satisfaction levels.
• Team Collaboration: Work with the team to ensure a seamless customer experience.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to handle stressful situations appropriately.
• Comfortable using computers and customer relationship management (CRM) systems.
• Problem-solving skills and attention to detail.

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