Snapdeal Recruitment 2024

We are seeking a customer-oriented individual to join our team as a Help Desk Worker. The ideal candidate will have a passion for helping others, a knack for problem-solving, and a commitment to providing excellent customer service.

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Responsibilities:

1. Customer Support: Respond to customer inquiries via phone, email, and chat, providing technical support and troubleshooting assistance as needed.
2. Issue Resolution: Identify, research, and resolve technical issues, escalating them to the appropriate team when necessary.
3. Documentation: Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

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Skills:

1. Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and team members.
2. Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products.
3. Problem-Solving Skills: Ability to diagnose and resolve basic technical issues.

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