Snapdeal Recruitment 2024

We are seeking a dedicated and empathetic Customer Support Agent to join our team at Snapdeal. The ideal candidate will be responsible for providing excellent customer service, resolving customer issues, and ensuring a positive customer experience.

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Responsibilities:

Customer Service: Respond to customer inquiries via phone, email, and chat, providing a timely and effective response.
Issue Resolution: Identify customer needs, assist with their issues, and escalate complex problems to the relevant department.
Customer Satisfaction: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

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Skills:

Communication Skills: Excellent verbal and written communication skills in English and local language.
Problem-Solving Skills: Ability to handle customer complaints, provide appropriate solutions, and manage customer expectations.
Technical Skills: Proficiency in customer service software and CRM systems.

Tags:

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