Snapdeal Recruitment 2024

We are looking for a dedicated and empathetic Customer Support Analyst to join our team at Snapdeal. The ideal candidate will have a passion for customer service and a commitment to resolving customer issues effectively and efficiently.

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Responsibilities:

Customer Support: Handle customer inquiries and complaints via phone, email, or social media. Provide appropriate solutions and alternatives within the time limits.
Issue Resolution: Analyze customer issues and work with cross-functional teams to ensure effective resolution.
Feedback Collection: Collect customer feedback and share it with the relevant teams for service improvement.
Reporting: Prepare reports on customer interactions and communicate any emerging issues to the team lead.

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Skills:

Communication: Excellent verbal and written communication skills to effectively interact with customers.
Problem-Solving: Strong problem-solving skills to handle customer complaints and provide appropriate solutions.
Empathy: Ability to empathize with customers and understand their needs.

Tags:

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