Rapido Recruitment 2024

Rapido, a trailblazer in the ride-hailing industry, is on a mission to redefine the way people commute. Our commitment to providing quick, safe, and reliable rides has made us a preferred choice for millions across the country. As we continue to grow, we are seeking dynamic individuals to join our team as Customer Officers, contributing to our vision of seamless and enjoyable transportation for all.

Rapido Jobs near me

Responsibilities:

1. Customer Support Excellence:
   • Engage with customers through various channels, including phone, email, and chat, to provide exceptional support and resolve inquiries promptly.
   • Demonstrate empathy and understanding while addressing customer concerns, ensuring a positive and memorable experience with Rapido.
   • Collaborate with cross-functional teams to streamline communication and contribute to continuous improvement in service quality.
2. Issue Resolution and Escalation:
   • Efficiently troubleshoot and resolve customer issues, including payment discrepancies, ride-related concerns, and app-related queries.
   • Identify trends in customer feedback and proactively escalate potential issues to relevant teams for swift resolution.
   • Maintain accurate and detailed records of customer interactions and resolutions for future reference and analysis.
3. Proactive Communication:
   • Initiate proactive communication with customers to gather feedback, address potential concerns, and inform about new features or promotions.

Rapido Jobs Near Me

Skills:

1. Excellent Communication Skills:
   • Exceptional verbal and written communication skills with a keen ability to convey information clearly and concisely.
   • Empathetic listening skills to understand and address customer needs effectively.
2. Problem-Solving Aptitude:
   • Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
   • Ability to think on your feet and make quick, informed decisions in a dynamic environment.
3. Customer-Centric Approach:
   • Passion for delivering outstanding customer service with a focus on building positive and lasting relationships.