Rapido Recruitment 2024

As a Customer Care Executive at Rapido, you will play a pivotal role in ensuring an exceptional customer experience. You will be the face of our brand, addressing inquiries, resolving issues, and maintaining customer satisfaction. If you are passionate about customer service and enjoy interacting with people, we invite you to embark on this exciting journey with us.

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Responsibilities:

1. Customer Engagement:
   • Interact with customers through various channels, including phone calls, emails, and chat, to address inquiries, provide information, and resolve concerns.
   • Proactively engage with customers to gather feedback, understand their needs, and enhance overall satisfaction.
   • Ensure timely and accurate resolution of customer issues, striving to exceed expectations and build lasting relationships.
2. Problem Resolution:
   • Identify and analyze customer problems or complaints, offering effective and efficient solutions.
   • Collaborate with internal teams to escalate and resolve complex issues, ensuring a seamless resolution process.

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Skills:

1. Communication:
   • Excellent verbal and written communication skills.
   • Ability to convey information clearly and concisely.
   • Active listening skills to understand customer needs effectively.
2. Problem-Solving:
   • Strong analytical and problem-solving abilities.
   • Quick decision-making skills in a fast-paced environment.
   • Ability to think creatively to provide innovative solutions.
3. Customer Focus:
   • Empathy and patience in dealing with customer inquiries and concerns.
   • Customer-centric mindset with a commitment to delivering exceptional service.