Rapido Recruitment 2023

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we're looking for a dedicated Customer Support Analyst to join our dynamic team at Rapido. As a crucial member of our customer support division, you will play a key role in ensuring our users have a seamless and positive experience.

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Responsibilities:

1. Customer Assistance and Issue Resolution:
   • Act as the first point of contact for Rapido users, providing prompt and empathetic assistance through various channels such as chat, email, and phone.
   • Effectively troubleshoot and resolve customer issues, inquiries, and complaints with a focus on first-contact resolution, ensuring a high level of customer satisfaction.
   • Collaborate with cross-functional teams to escalate and address complex problems, ensuring timely resolution and maintaining a positive customer experience.
2. Process Improvement and Documentation:
   • Identify trends in customer concerns and provide valuable insights to the team to contribute to continuous improvement of products and services.
   • Develop and update comprehensive documentation, including FAQs and knowledge base articles, to empower customers with self-help resources and streamline support processes.

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Skills:

1. • Communication Skills:
     • Exceptional written and verbal communication skills with a keen ability to convey complex information in a clear and understandable manner.
     • Strong active listening skills to comprehend customer needs and concerns effectively.
   • Problem-Solving:
     • Analytical mindset with the ability to analyze and resolve customer issues efficiently.
     • Proven problem-solving skills, including the ability to think critically and make decisions under pressure.
   • Customer Focus:
     • Genuine passion for customer service and a commitment to ensuring a positive customer experience.