Rapido Recruitment 2023

Rapido is a dynamic and innovative company at the forefront of revolutionizing the on-demand service industry. As we continue to expand our operations, we are seeking a dedicated Help Desk Support Specialist to join our passionate team. This is an exciting opportunity for an individual with excellent communication skills and a passion for delivering exceptional customer support.

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Responsibilities:

1. Customer Assistance and Issue Resolution:
   • Respond promptly to customer inquiries, providing accurate and friendly assistance.
   • Troubleshoot and resolve technical issues related to our platform, ensuring a seamless experience for our users.
   • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring customer satisfaction.
2. Technical Support and Training:
   • Provide first-level technical support for users, guiding them through common issues and helping them maximize the use of our services.
   • Develop and maintain a comprehensive knowledge base, enabling efficient issue resolution and empowering users to self-serve.
   • Conduct training sessions for internal teams and users to enhance their understanding of our platform and promote a positive user experience.

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Skills:

1. Customer-Centric Approach:
   • Exceptional communication skills with a focus on active listening and empathy.
   • Ability to remain calm under pressure and navigate challenging customer interactions with professionalism.
   • Strong problem-solving skills and a commitment to delivering top-notch customer service.
2. Technical Proficiency:
   • Familiarity with troubleshooting software and hardware issues.
   • Basic understanding of mobile and web technologies.
   • Capability to adapt and learn quickly in a dynamic technical environment.
3. Collaboration and Adaptability:
   • Team-oriented mindset with the ability to collaborate effectively across departments.