Rapido Recruitment 2023

At Rapido, we're revolutionizing the way people commute, providing a seamless and efficient platform for two-wheeler transportation. As a rapidly growing startup, we are on the lookout for a dynamic and customer-centric individual to join our team as a Customer Support Representative.

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Responsibilities:

1. Customer Assistance: Provide exceptional customer support by addressing inquiries and concerns through various channels, including but not limited to chat, email, and phone calls. Demonstrate empathy and patience to ensure a positive customer experience.
2. Issue Resolution: Troubleshoot and resolve customer issues promptly and efficiently. Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring timely and effective solutions for our users.
3. Communication and Documentation: Maintain accurate records of customer interactions and transactions. Communicate effectively with customers, as well as internal teams, to share insights and contribute to the continuous improvement of our services.

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Skills:

1. Communication Skills: Exceptional written and verbal communication skills are crucial. The ability to convey information clearly and concisely while maintaining a professional and friendly tone is essential.
2. Problem-Solving: Strong analytical and problem-solving skills are required to identify, assess, and resolve customer issues. The candidate should be proactive in finding solutions and demonstrate a keen attention to detail.
3. Customer-Centric Approach: A passion for delivering outstanding customer service is a must. The ideal candidate will be customer-focused, patient, and adept at managing customer expectations.