Rapido Recruitment 2023

Are you passionate about providing exceptional customer service and resolving inquiries with a friendly, empathetic, and professional approach? Join our team at Rapido, a leading on-demand transportation company, and help us create the best customer experience in the industry. As a Customer Service Representative, you'll play a crucial role in ensuring our customers have a seamless and enjoyable journey.

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Responsibilities:

1. Customer Interaction: Engage with customers through various communication channels (phone, email, chat) to address inquiries, resolve issues, and provide information about Rapido's services, policies, and promotions.
2. Problem Resolution: Investigate and resolve customer complaints, concerns, and escalations efficiently and effectively. Proactively identify trends in customer issues and work with the team to develop solutions that improve the overall customer experience.
3. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions. Prepare regular reports on customer service performance, highlighting areas for improvement and sharing best practices.

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Skills:

1. Communication: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
2. Customer Focus: Strong customer-centric mindset with the ability to empathize with customers' needs and provide solutions that exceed their expectations.
3. Problem-Solving: Proficiency in analyzing issues, identifying root causes, and implementing effective solutions.