Rapido Recruitment 2023

We are seeking a dynamic and customer-centric individual to join our Customer Care team as a Customer Care Executive. As a key player in enhancing our customer experience, you will be responsible for addressing inquiries, resolving issues, and ensuring every interaction reflects Rapido's commitment to excellence.

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Responsibilities:

1. Customer Engagement:
   • Act as the first point of contact for customers, providing prompt and empathetic assistance via various communication channels.
   • Proactively engage with customers to gather feedback, understand their needs, and build positive relationships.
   • Resolve customer queries, concerns, and issues efficiently, ensuring a seamless experience.
2. Problem Resolution:
   • Investigate and analyze customer issues to provide accurate and effective solutions.
   • Collaborate with cross-functional teams to resolve complex problems and ensure timely resolution.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills with the ability to articulate information clearly and concisely.
   • Active listening skills to understand customer needs and concerns.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer issues effectively.
   • Ability to think on your feet and make informed decisions in a fast-paced environment.