Rapido Recruitment 2023

Rapido is India's leading bike taxi platform that aims to revolutionize urban mobility and make commuting easier, faster, and more economical. With a commitment to providing efficient transportation solutions, Rapido is continuously expanding its reach and enhancing the customer experience. As we grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Officer.

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Responsibilities:

1. Customer Engagement:
   • Build and maintain positive relationships with Rapido's customer base through effective communication channels.
   • Address customer inquiries and concerns promptly, providing accurate information and ensuring a high level of customer satisfaction.
   • Proactively engage with customers to gather feedback, identify areas for improvement, and enhance the overall user experience.
2. Issue Resolution:
   • Handle customer complaints and issues with a professional and empathetic approach, working towards swift resolution.
   • Collaborate with internal teams to address complex problems and ensure timely resolution, demonstrating a commitment to customer-centric solutions.
   • Identify recurring issues and contribute to the development of proactive measures to prevent future problems.

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Skills:

1. Communication:
   • Exceptional verbal and written communication skills.
   • Ability to convey complex information clearly and concisely.
   • Proficient in English and [Specify additional languages if required].
2. Problem Solving:
   • Strong analytical and problem-solving skills.
   • Demonstrated ability to think critically and make sound decisions.
   • Proven experience in addressing customer issues with a positive outcome.
3. Customer Focus:
   • Empathy and a genuine commitment to understanding and meeting customer needs.
   • Ability to handle challenging situations with patience and professionalism.