Rapido Recruitment 2023

Rapido is a leading ride-hailing and delivery company in India. We are committed to providing our customers with the best possible experience. Our Virtual Customer Service Agents play a vital role in helping us achieve this goal.

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Responsibilities:

• Provide excellent customer service to Rapido riders and drivers through phone, email, and chat
• Resolve customer issues and complaints quickly and efficiently
• Maintain and update customer records
• Escalate complex issues to the appropriate team members
• Assist with Rapido's marketing and promotions

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Skills and Qualifications:

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multitask and handle multiple customer requests simultaneously
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite