Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented Customer Success Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for building and maintaining relationships with Rapido customers, helping them to achieve their goals with the Rapido platform, and identifying and resolving any issues they may encounter.

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Responsibilities:

• Onboard new customers and help them get the most out of the Rapido platform
• Proactively identify and resolve customer issues
• Provide regular check-ins and support to customers
• Collect and analyze customer feedback to identify areas for improvement
• Work with other teams within Rapido to ensure that customers have a seamless experience

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to build and maintain relationships
• Strong problem-solving and analytical skills
• Proficiency in using CRM and customer success software
• Knowledge of the Rapido platform and industry (a plus)

Qualifications

• Bachelor's degree in business, marketing, or a related field
• 1+ year of experience in customer success or a related role (a plus)

Experience

• Experience working with customers in a B2B or SaaS environment (a plus)
• Experience using CRM and customer success software (a plus)
• Experience with the Rapido platform and industry (a plus)