Rapido Recruitment 2023

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Supervisor. As a Customer Service Supervisor at Rapido, you will play a vital role in ensuring a seamless and exceptional experience for our customers. You will be responsible for managing a team of customer service representatives and driving the highest levels of customer satisfaction.

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Responsibilities:

1. Team Leadership: Lead and motivate a team of customer service representatives, ensuring they are equipped to deliver excellent service. Provide coaching, guidance, and training to maintain a high level of performance.
2. Customer Resolution: Handle escalated customer inquiries and complaints to ensure timely resolution. Identify trends and issues to proactively address customer concerns.
3. Quality Assurance: Monitor and evaluate customer interactions to maintain quality standards. Implement process improvements to enhance the overall customer service experience.

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Skills:

1. Leadership: Strong leadership and team management skills to inspire and guide the customer service team.
2. Communication: Exceptional verbal and written communication skills to effectively interact with customers and team members.
3. Problem Solving: Ability to think critically and find creative solutions to customer issues.

Qualifications:

1. Fresher Qualification: A bachelor's degree in any discipline. Fresh graduates with a passion for customer service and a desire to excel in a dynamic work environment are encouraged to apply.