Rapido Recruitment 2023

We are seeking a Customer Service Representative to join our team. As a Rapido Customer Service Representative, you will play a crucial role in ensuring the best experience for our riders and drivers. You'll be the first point of contact for our users, assisting with their inquiries, resolving issues, and providing timely solutions.

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Responsibilities:

1. Respond to Customer Inquiries: Promptly and professionally respond to rider and driver inquiries, addressing their concerns and questions via phone, email, and chat.
2. Issue Resolution: Efficiently resolve issues related to rides, payments, app functionalities, and other service-related matters to ensure customer satisfaction.
3. Feedback Collection: Actively gather and document rider and driver feedback, suggesting improvements and enhancements to the service to enhance the overall user experience.

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Skills:

1. Excellent Communication: Strong written and verbal communication skills are essential. You must be able to convey information clearly and professionally.
2. Problem Solving: Demonstrated ability to solve problems and make decisions independently while maintaining a customer-centric approach.
3. Multitasking: Ability to handle multiple inquiries and issues simultaneously, while maintaining attention to detail and accuracy.