Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for leading and managing a team of customer service representatives, developing and implementing customer service policies and procedures, and ensuring that all customer inquiries and complaints are resolved in a timely and professional manner.

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Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Ensure that all customer inquiries and complaints are resolved in a timely and professional manner
• Monitor and track customer satisfaction metrics
• Identify and implement areas for improvement in customer service
• Work with other departments to ensure that customer needs are met

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Skills and Qualifications:

Skills

• Excellent customer service and leadership skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in using computers and customer service software

Qualifications

• Bachelor's degree in business administration, customer service, or a related field (preferred)
• 3+ years of experience in customer service management (preferred)