Rapido Recruitment 2023

The Customer Care Executive (Fresher) is responsible for providing excellent customer service to Rapido's customers. This includes tasks such as answering customer questions, resolving customer issues, and providing support for Rapido's products and services. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading Indian ride-hailing company.

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• Answer customer questions and resolve customer issues via phone, email, and chat
• Provide support for Rapido's products and services, such as ride booking, payments, and cancellations
• Escalate complex customer issues to the appropriate team
• Collect and analyze customer feedback to identify areas for improvement
• Maintain a positive and helpful attitude at all times

Rapido Jobs Near Me

Skills:

• Strong customer service and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other customer service software
• Ability to learn quickly and adapt to new challenges

Qualifications:

• High school diploma or equivalent
• Strong academic performance
• Demonstrated interest in customer service