Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented Customer Care Agent to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Rapido customers, from the moment they book a ride to the moment they arrive at their destination.

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Responsibilities:

• Answer customer questions and concerns about Rapido products and services
• Resolve customer issues and complaints in a timely and professional manner
• Provide excellent customer service and support to all customers
• Escalate complex issues to the appropriate team
• Collect and analyze customer feedback to identify areas for improvement
• Stay up-to-date on the latest Rapido products and services

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Rapido products and services (a plus)

Qualifications

• • High school diploma or equivalent
  • 1+ year of experience in customer service (a plus)