Rapido Recruitment 2024

We are seeking a dedicated and empathetic Customer Support Analyst to join our team. The ideal candidate will be a recent graduate or someone looking to break into the field of customer support.

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Responsibilities:

1. Respond to customer inquiries via various channels such as phone, email, and social media.
2. Analyze and resolve technical issues for customers.
3. Collaborate with the technical team to understand common issues and trends on our platform.
4. Document customer interactions and issues for future reference.

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Skills:

1. Excellent communication skills, both verbal and written.
2. Ability to work under pressure in a fast-paced environment.
3. Strong problem-solving skills and attention to detail.
4. Good understanding of computer systems and mobile devices.

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