Rapido Recruitment 2024

As a Customer Care Executive at Rapido, you will play a pivotal role in ensuring exceptional customer experiences. You’ll be the face of our company, handling inquiries, resolving issues, and maintaining positive relationships with our riders and partners. If you’re passionate about customer service and thrive in a dynamic environment, we invite you to join our team.

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Responsibilities:

1. Customer Interaction:
   • Answer incoming calls and emails promptly and professionally.
   • Resolve customer inquiries, complaints, and issues with empathy and efficiency.
   • Provide accurate information about our services, policies, and promotions.
   • Assist riders and partners in navigating the Rapido platform.
2. Problem-Solving:
   • Troubleshoot technical and operational problems faced by customers.
   • Collaborate with relevant teams to ensure swift issue resolution.
   • Track and document customer interactions for future reference.

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Rapido Careers

Skills:

1. Excellent communication skills (both verbal and written).
2. Empathy and active listening abilities.
3. Problem-solving aptitude.
4. Patience and resilience in handling challenging situations.
5. Basic computer proficiency.
6. Bachelor’s degree (preferred but not mandatory).

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