Amazon Recruitment 2024

Amazon is the world’s largest online retailer, offering a vast selection of products and services to millions of customers around the globe. We are looking for an online customer service who can provide support and assistance to our customers through various online channels such as phone, email, chat, and social media.

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Responsibilities

• Respond to customer inquiries and complaints, and provide information and solutions about Amazon’s products, services, and policies.
  Handle customer orders, returns, refunds, and cancellations, and process payments and transactions.
  Identify and escalate customer issues and feedback to the relevant department or supervisor.
  Maintain customer records and interactions in the CRM system, and follow up with customers as needed.
  Ensure customer satisfaction and loyalty, and adhere to the quality and performance standards of Amazon.

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Skills and Qualifications

• Excellent communication and interpersonal skills in English and Hindi, and any other regional language as per the location.
  Proficient in using various online tools and platforms, such as CRM, email, chat, etc.
  Customer-oriented and problem-solving attitude, and a willingness to help and serve customers.
  Ability to work in a team and under pressure, and handle multiple tasks and channels.
  Eagerness to learn and grow in the online customer service domain.

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