Mother Dairy Recruitment 2024

Mother Dairy is a renowned leader in the dairy industry, committed to providing high-quality and nutritious products to consumers. With a rich legacy and a strong commitment to excellence, we are looking for a dedicated Help Desk Representative to join our dynamic team.

Mother Dairy Jobs Near Me

Responsibilities:

1. Customer Support:
   • Provide exceptional customer service by promptly addressing and resolving customer queries, concerns, and issues related to Mother Dairy products and services.
   • Offer guidance and assistance to customers through various communication channels, including phone, email, and chat, ensuring a positive and satisfactory resolution to their inquiries.
2. Technical Troubleshooting:
   • Diagnose and troubleshoot technical issues related to Mother Dairy's online platforms, mobile applications, and other digital services.
   • Collaborate with internal teams to escalate and resolve technical problems efficiently, ensuring minimal disruption to customer experience.
3. Documentation and Reporting:
   • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the help desk ticketing system.

Mother Dairy Jobs Near Me

Skills:

1. Excellent Communication:
   • Strong verbal and written communication skills to articulate information clearly and concisely to customers.
   • Ability to convey technical information in a user-friendly manner.
2. Problem-Solving:
   • Proven analytical and problem-solving skills to identify and address customer issues effectively.
   • Capacity to think critically and adapt to evolving situations.
3. Customer Focus:
   • Customer-centric mindset with a passion for delivering exceptional service.
   • Empathy and patience in dealing with diverse customer needs and concerns.