Mother Dairy Recruitment 2024

Mother Dairy, a renowned name in the dairy industry, is committed to providing high-quality and nutritious dairy products to our consumers. With a rich legacy of trust and reliability, we are looking for a dynamic and customer-centric individual to join our team as a Customer Officer.

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Responsibilities:

1. Customer Relationship Management:
   • Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.
   • Respond promptly to customer inquiries, concerns, and feedback through various communication channels, including email, phone, and social media.
   • Collaborate with internal teams to address customer issues and provide timely resolutions, ensuring a positive customer experience.
2. Order Processing and Coordination:
   • Efficiently process customer orders, ensuring accuracy and timely delivery.
   • Coordinate with the logistics and distribution teams to streamline order fulfillment and address any potential delays.
   • Proactively communicate with customers regarding order status, delivery schedules, and any potential disruptions.
3. Market Feedback and Analysis:
   • Gather and analyze customer feedback to identify trends, preferences, and areas for improvement.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills.
   • Ability to convey information clearly and professionally.
   • Active listening skills to understand and address customer needs effectively.
2. Problem-Solving:
   • Strong problem-solving abilities to address customer issues and find effective solutions.
   • Ability to think on your feet and make sound decisions in a fast-paced environment.
   • Proactive approach to anticipate and mitigate potential customer concerns.
3. Team Collaboration:
   • Collaborative mindset with the ability to work seamlessly with cross-functional teams.
   • Share insights and feedback with internal teams to enhance overall customer satisfaction.