Mother Dairy Recruitment 2024

As a Customer Care Executive at Mother Dairy, you will play a pivotal role in ensuring customer satisfaction and building lasting relationships. Your excellent communication skills, empathy, and problem-solving abilities will contribute to our brand's positive image and continued success.

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Responsibilities:

1. Customer Engagement:
   • Engage with customers through various channels, including phone calls, emails, and online platforms, to understand their queries, concerns, and feedback.
   • Provide timely and accurate information about our products, services, and promotions, ensuring a positive customer experience.
   • Proactively follow up with customers to gather feedback and assess satisfaction levels, aiming to continuously improve our services.
2. Issue Resolution:
   • Address customer concerns and complaints with empathy and professionalism, striving to resolve issues in a timely and satisfactory manner.
   • Collaborate with internal teams to ensure swift resolution of customer problems, escalating issues when necessary, and keeping customers informed throughout the process.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills.
   • Ability to convey information clearly and concisely, adapting communication style to suit different customer preferences.
2. Customer Focus:
   • Strong customer-centric approach with a genuine desire to assist and resolve customer issues.
   • Ability to empathize with customers and maintain a positive and patient demeanor in challenging situations.
3. Problem-Solving:
   • Analytical and solution-oriented mindset to effectively address customer concerns.
   • Proactive in identifying and resolving potential issues before they escalate.