Mother Dairy Recruitment 2023

At Mother Dairy, we take pride in delivering high-quality dairy products to our customers. With a legacy rooted in providing nutritious and delicious products, we are committed to ensuring the well-being of our consumers. As we continue to grow, we are seeking a dedicated and customer-centric individual to join our team as a Customer Support Representative.

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Responsibilities:

1. Customer Engagement:
   • Interact with customers through various channels, including phone, email, and chat, to address inquiries, resolve issues, and ensure a positive customer experience.
   • Proactively engage with customers to gather feedback, understand their needs, and provide personalized assistance, fostering a strong relationship between Mother Dairy and its consumers.
2. Issue Resolution:
   • Investigate and analyze customer concerns, identifying root causes and implementing effective solutions to ensure swift issue resolution.
   • Collaborate with internal teams, including logistics and quality assurance, to streamline processes and prevent recurring customer concerns.

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Skills:

1. Exceptional Communication:
   • Strong verbal and written communication skills to effectively interact with customers and convey information clearly and concisely.
2. Problem-Solving:
   • Proven ability to analyze customer issues, think critically, and develop creative solutions to ensure customer satisfaction.
3. Empathy and Patience:
   • Demonstrate empathy towards customer concerns and maintain a patient demeanor, even in challenging situations, to create a positive customer interaction.