Mother Dairy Recruitment 2023

Are you a dynamic and customer-focused professional with a passion for delivering exceptional client experiences? Mother Dairy, a renowned leader in the dairy industry, is seeking a highly motivated individual to join our team as a Client Service Specialist. In this role, you will play a pivotal part in ensuring client satisfaction through effective communication, problem resolution, and proactive service delivery.

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Responsibilities:

1. Client Relationship Management:
   • Cultivate and maintain strong relationships with clients by understanding their unique needs and proactively addressing concerns.
   • Act as the primary point of contact for clients, providing timely and accurate information about products, services, and order status.
   • Collaborate cross-functionally to ensure seamless communication between clients and internal teams, fostering a positive client experience.
2. Issue Resolution and Problem Solving:
   • Identify and resolve client issues promptly, demonstrating a solutions-oriented approach.
   • Investigate and analyze client complaints or discrepancies, working collaboratively with relevant departments to implement corrective measures.
   • Provide guidance to clients on product usage, troubleshooting, and effective problem resolution, ensuring a smooth client journey.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
   • Ability to convey complex information in a clear and concise manner.
   • Active listening skills to understand client needs and concerns.
2. Problem-Solving Abilities:
   • Strong analytical and problem-solving skills to address client issues promptly.
   • Ability to think critically and make decisions in the best interest of both the client and the company.
   • Adaptability to navigate and resolve challenges in a dynamic environment.
3. Customer Focus:
   • Dedication to providing excellent customer service and exceeding client expectations.
   • Empathy and patience to handle client concerns with professionalism and courtesy.